Reference

How dewi15 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit through JazzCash, Easypaisa or Raast, and use our lobby — and how we keep that data secure.

Account data protectedJazzCash & Easypaisa payment details kept privateNo third-party data sellingRaast transfer records securedYour rights, clearly stated
dewi15 How dewi15 Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Data Security, Cookies, Retention and Your Rights

We apply standard encryption to data in transit between your device and our servers, which covers login sessions, account updates and payment confirmations from JazzCash, Easypaisa and Raast. Our internal access controls mean only verified staff roles can view account-level data, and those access events are logged. Here is a breakdown of the four key areas that shape how your data is managed on dewi15.

Account Security

Login sessions are protected with OTP verification. If we detect access from an unfamiliar device or location, your account may be flagged pending re-verification before activity resumes.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you visit most. You can clear or block cookies through your browser without losing your account data.

Data Retention

Your account data is kept while your account is open and for a defined period after closure, in line with the applicable rules of the regions where we operate. You can request deletion once that period passes.

Your Rights

You can request access to your stored data, ask for corrections, or object to specific processing. Raise any of these through live chat or email and we will confirm receipt and next steps within one working day.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information has been handled, contact our support team directly. We respond to privacy requests through the same channels you use for account help — no separate form, no waiting in a different queue.

Team online

Live Chat

Start a live chat session from any page on dewi15. Confirm your account identity and raise your data request directly with the support agent on duty.

Email Support

Send your privacy request by email with your registered account name in the subject line. We aim to acknowledge data-related emails within one working day.

Account Settings

Some data correction requests — such as updating your contact number or wallet details — can be handled directly inside your account settings without contacting support.

Common Questions About Your Data on dewi15

These are the questions we hear most from Pakistan accounts about how personal and payment data is managed. If something is not covered here, live chat is the fastest way to get a direct answer.

We log the wallet identifier attached to your transaction to verify deposits and process withdrawals. We do not store your full JazzCash or Easypaisa login credentials or PIN.

Access is restricted to staff roles that need it — account support, payment verification and dispute handling. All internal access is logged and reviewed periodically.

Yes. Contact support via live chat or email with your registered account name and a data access request. We will confirm what we hold and deliver it through a secure channel.

Submit a deletion request through live chat or email after your account is closed. Deletion is processed once the mandatory retention period under applicable regional rules has passed.

We share data only with payment processors — such as those handling your Raast or Easypaisa transfer — and only the minimum needed to complete your transaction. We do not sell personal data.

Your data is retained for a defined period after account closure as required by the rules of eligible operating regions. After that period, you can request permanent deletion by contacting support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.